HiDream AI

Contact Us

How to reach HiDream AI for support, billing, cancellations, refunds, and legal enquiries
Jul 28, 2026

Get in Touch

Email is the fastest way to reach us, and we reply to every message.

support@hidream.org

We acknowledge every enquiry within 2 business days. Please write from the email address registered on your HiDream AI account so that we can find your records quickly.

What We Can Help With

Account and technical support

Sign-in problems, generation errors, image quality issues, or anything not working as expected. Include your account email and, where possible, the date and time of the generation.

Billing and payments

Questions about a charge, a receipt, or your current plan. In your account, subscription charges are listed under Settings → Billing, and one-time credit purchases and their receipts under Settings → Payments.

Cancelling your subscription

You can cancel at any time, with no cancellation fee, in either of two ways:

  1. In your account — sign in and go to Settings → Billing → "Cancel Subscription". The cancellation takes effect as soon as you confirm it.
  2. By email — write to support@hidream.org from your registered email address and ask us to cancel. We will action it within 2 business days and confirm by email.

You keep access to your paid plan and any remaining credits until the end of the billing period you have already paid for.

Refund requests

Send your request to support@hidream.org with the date and amount of the charge (or the order/receipt ID). We acknowledge within 2 business days and give you a decision within 5 business days. Approved refunds are returned to the original payment method, usually within 5–10 business days.

A charge is refundable within 14 days when the credits from that purchase are completely unused. See the Refund Policy in our Terms of Service for the full conditions.

Reporting content

To report content that breaches our Acceptable Use Policy, email support@hidream.org with as much detail as you can provide (URLs, account identifiers, screenshots).

For questions about our Terms of Service or Privacy Policy, including data access and deletion requests, write to support@hidream.org.

Company Details

HiDream AI is operated by: